Privacy Policy

Privacy Policy — Eloise Arden Author Site

Last updated: 30 July 2025

This statement explains how Eloise Arden (“we/us/our”) handles personal information collected through [https://eloisearden.com] (the “Site”). It is a concise reference for readers, newsletter subscribers, and shoppers. If you run complex ad campaigns or sell through third‑party storefronts, consult a lawyer to expand this policy accordingly.

1. What We Collect & Why

Data category Typical source Purpose Legal basis*Contact details (name, email) | newsletter sign‑up, contact form | send newsletters, respond to messages | consent
Transaction data (postal address, order details; payment handled by Stripe/PayPal) | book purchases or event tickets | fulfil orders, bookkeeping | contract; legal duty
Basic analytics (IP, browser, pages visited) | cookies + server logs | improve the Site, detect abuse | legitimate interests

*Under EU/UK GDPR.

2. Cookies & Analytics

We use only:

• Essential cookies (session, cart).
• Privacy‑focused analytics (Plausible Analytics) that do not use cross‑site tracking or advertising IDs.
•  Your browser settings let you block non‑essential cookies at any time.

3. How We Share Data

• Payment processors receive billing info; card details never reach our servers.
• Email service provider (MailerLite) stores newsletter lists.
• Legal compliance or safety: Data may be disclosed if required by law or to protect rights and security.
•  We never sell or rent personal data.

4. International Transfers

Service providers may operate outside your country. Where required, we rely on EU‑approved Standard Contractual Clauses or equivalent safeguards.

5. Retention

• Newsletter data: until you unsubscribe or after 24 months of inactivity.
• Order records: 7 years for tax purposes.
• Contact form messages: 12 months.
•  Logs/analytics: 14 months, then aggregated.

6. Your Rights

If you are in the EU/EEA/UK (and, where applicable, elsewhere), you can:

1. Access the personal data we hold.
2. Correct inaccuracies.
3. Erase or restrict processing (in certain cases).
4. Object to analytics processing.
5. Withdraw consent at any time (newsletter unsubscribe link).
6. Port data to another service.
7. Lodge a complaint with your local supervisory authority.

Contact us (see §8) to exercise these rights; we respond within 30 days.

7. Children

The Site is aimed at users 16 years or older. We do not knowingly collect data from minors. Parents can contact us to delete any such data.

8. Contact

Email: privacy@eloisearden.com

Postal: Eloise Arden, PO Box 12345, Dublin 2, Ireland

9. Changes

If we materially change how we handle personal information, we will post the revised policy and, where appropriate, notify subscribers by email. Continued use of the Site after changes signals acceptance.